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Department: Rheumatology Strategy
Study Says E-mail Enhances Service
E-mail is a communication tool that most physicians use in their personal and professional lives. Yet many physicians, including rheumatologists, are reluctant to interact with patients via e-mail, despite patientsí interest in communicating with physicians in this way.
Last year, Manhattan Research (at www.manhattanresearch.com) surveyed physicians and found that 31% of respondents used e-mail in their practices to communicate with patients. Although not strictly comparable because the two surveys use different methodologies, the 2004-05 Community Tracking Study Physician Survey conducted by the Center for Studying Health System Change in Washington, D.C., showed that 24% of responding physicians were using e-mail with patients in 2004-05. The Com-
munity Tracking Study also showed that only 20% of responding physicians did so in 2000-01.
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