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EHR Helps Physician Practice Cut Errors and Delays

Rev DiCerto

August 2009
Technology

Palm Beach Obstetrics & Gynecology, PA, offers an excellent example of a medical group that achieved outstanding success by implementing an electronic health record (EHR) system. As a result of installing an EHR in 2006, the group streamlined workflow, increased revenue, reduced its staffing needs, improved billing and coding, and eliminated a significant amount of overtime.

The group’s effort earned it a Davies Award from the Healthcare Information and Management Systems Society (at www.himss.org) last year. The practice has offered routine women’s health care services for 15 years. At the time of its award application, it had six providers, working from two offices and four hospitals in Palm Beach, Florida.

Setting Goals
When Palm Beach Obstetrics & Gynecology decided to adopt an EHR, it laid out a number of business objectives that the physicians hoped the new system would help them to achieve. Of major importance on this list were the goals of:

• Eliminating the need to look for charts
• Eliminating errors in reviewing labs and radiology reports
• Reducing delays in obtaining and acting on patients’ results
• Eliminating incomplete documentation for billing
• Making clinical information accessible on nights and weekends
• Improving internal communication.

Other goals included decreasing the need for human resources dealing with medical records, decreasing the amount spent on office supplies, increasing physicians’ productivity through connectivity while working at hospitals, and decreasing paper waste.

The staff at Palm Beach determined that implementing the EHR all at once would not work for the practice. Obstetrical responsibilities and ongoing crises made shutting down the entire practice impractical. Likewise, a lengthy decrease in productivity would lead to an extended decrease in revenue that the physicians believed they could ill afford. Instead, management opted for a phased-in approach ....


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